Do you guarantee your work?

Yes. The only way I can successfully do what I do is to have satisfied customers who believe I have provided real value to them. If you are not satisfied, I will not charge you.


What are the steps to setting up an engagement with you?

Let’s start out with a phone conversation and follow that with a free, two-hour discovery conversation at your office. Following that, if we both believe that you could benefit from some of my services, I will write up a proposal with a scope of work, deliverables, and cost.


How do you keep your services affordable?

My overhead is low. I work out my home and various coffee shops and brew pubs, depending upon the time of day. I take advantage of reusable templates. I do everything possible online. And because time is money, I keep travel to a bare minimum.


I don’t really care about technology. I want to help people.

Excellent. You are not in business to do technology; your job is to carry out your mission, whatever that happens to be. If changes to your processes, software, or other technology can enable you to do your mission better, great. If not, just keep up your good work!


Why do nonprofits not invest in capacity?

Nonprofits are notorious for not investing in infrastructure and capacity. We accept gifts of cast-off chairs with broken springs, and obsolete computers, and smile and thank our donors!

This is shortsighted and, ultimately, counterproductive. We don’t need opulent, high-rent office space, but we absolutely need healthy, ergonomic chairs and desks, up-to-date tools and technology, ongoing training and professional development, and competitive pay.

Why do nonprofits accept this? We may have internalized the notion that we are “charity” and not as important, deserving or smart as the for-profit sector. Shame on us! We also, admirably but to our detriment at times, will sacrifice for our mission.

How can we change this? Talk with your board. Start building a culture that values the work environment, your team’s productivity and morale, and begins to invest in capacity building.